If it isn't right, we make it right.
Every piece is made to order, so we do not treat a return as a transaction to be reversed. We treat it as a fit problem, a fault, or a change of mind — and each of those has a different answer.
Can I return a Zefire piece?
Yes. Every Zefire piece is covered by a 7-day quality guarantee from the day it reaches you. If a piece arrives with a manufacturing defect, we remake it — not repair it, remake it — at no cost.
Because every piece is made to order against your chosen karat, colour and size, we are not a returns-for-any-reason store. What we do instead is make it right: resize it, remake it, or exchange it. In practice almost every issue a customer raises is a fit issue, and fit we fix free.
What if the ring or bangle doesn't fit?
We resize it free within 30 days of delivery. Tell us the size you need and we arrange collection and return.
Some designs cannot be resized without compromising them — full-eternity bands, certain Jali lattice work, and pieces where stones run the full circumference. If yours is one of those, we will tell you before you order, and we remake it in the correct size instead of forcing a resize that would weaken it.
Can I exchange a piece for something else?
Yes. Zefire offers lifetime exchange on gold and diamond value. Bring a piece back at any point in its life and its gold is credited gram for gram at that day's rate, with certified diamonds credited at their assessed value.
This is the part most jewellers do not offer, and it is the reason the Certificate of Engineering matters: because the exact gold composition, weight and stone grades were measured and recorded when the piece was made, there is no argument later about what it contained.
How do I start a return, resize or exchange?
Sign in to your account and open the order, or contact us directly on WhatsApp or email with your order number. We reply within one working day.
For anything above ₹1,00,000 we will usually arrange a call rather than handle it over messages — it is faster, and it avoids a piece travelling twice because something was misunderstood in writing.
Who pays for shipping on a return or exchange?
We do, on anything that is our fault — a defect, a mis-made piece, or an error in your order. Collection and return are insured and arranged by us.
On a change-of-mind exchange, we cover the return leg and ask you to cover the outbound. Every movement is fully insured in both directions; a piece is never in transit uninsured.
Is my payment protected?
Yes. Payments are processed through Razorpay and carry its money-back protection, which is independent of us — you are not relying solely on our word.
Every piece also ships with first-year insurance in your name, so it is covered from the moment it leaves the studio rather than from the moment a claim is approved.
What is not covered?
Normal wear — surface scratches, patina, and the softening that gold naturally takes on over years — is not a defect, and we would rather restore it than replace it. Professional cleaning and polishing is available at any time.
Damage from accident, alteration by another jeweller, or loss is not covered by the guarantee, though it may be covered by your insurance. Personalised and engraved pieces cannot be returned for a refund, but remain eligible for lifetime exchange.
