Shipping policy

Shipping & Delivery Policy

Last updated: 30 October 2026

This policy applies to orders placed on zefire.in, operated by Truekarat Designs Private Limited (CIN U27310DL2017PTC323552), A-40, FIEE Complex, Okhla Phase 2, New Delhi 110020.

1. Making and dispatch time

Every Zefire piece is made to order in our New Delhi studio, hallmarked and checked before it leaves us. Pieces are made and dispatched within 4 to 7 working days of order confirmation. Custom designs, engraving and orders needing stones to be sourced may take longer; we will tell you the expected dispatch date before production starts. Working days exclude Sundays and public holidays in Delhi.

2. Delivery within India

  • Delivery is free and fully insured to your door through a secure logistics partner specialising in valuables.
  • Delivery time after dispatch varies by PIN code; an estimate is shown at checkout and in your dispatch notification, with a tracking link.
  • Delivery is made only against a one-time password (OTP) sent to the phone number on the order, and a signature. For high-value orders, the courier will also verify a government-issued photo ID of the named recipient.
  • Parcels are sealed in tamper-evident packaging. Please do not accept a parcel whose seal is broken or damaged; refuse it and contact us. If you notice any issue after accepting delivery, tell us within 48 hours with photographs and, ideally, an unboxing video.

3. International shipping

  • Zefire ships internationally from India. Shipping charges, if any, are shown at checkout.
  • We can send a duty-paid shipment, in which case import duties and taxes are collected by us at checkout or before dispatch. If you prefer to pay import duties and taxes yourself on arrival, that is also possible. We will confirm the option with you before dispatch.
  • Where duties are payable by you, any amount charged by your country’s customs authority or the courier is your responsibility, and a shipment refused for non-payment of duties may be returned at your cost.
  • Customs clearance can add time beyond our control. All international shipments are fully insured until delivery.

4. Cash on delivery

Cash on delivery may be offered within India for orders below ₹50,000, subject to conditions shown at checkout, which may include an advance payment to confirm the order and verification of the order by a one-time code. Zefire may change or withdraw the availability of cash on delivery at any time; the terms shown at checkout apply to your order.

5. Address changes and failed deliveries

For security, the delivery address cannot be changed after dispatch. Please contact us before dispatch for any change. If delivery fails after the courier’s attempts, or the parcel is refused without reason, it is returned to us insured and we will contact you to arrange re-delivery. Repeat delivery charges may apply where the failure was not caused by us.

6. Questions

Contact cs@zefire.in or +91 11 4903 2307 with your order number. Returns, exchanges and resizing are covered by our Returns, Refunds, Exchange & Resizing Policy.