At Zefire, we are dedicated to delivering the finest products and providing you with an exceptional shopping experience. We strive to ensure the quality of our products and handle all orders with utmost care. In the unlikely event of any issues, we sincerely apologize for any inconvenience caused.
Cancellation Policy:
- Orders can be canceled within 24 hours or before dispatch. You can request cancellation by reaching out to us through WhatsApp or the "Contact Us" page on our website.
- Orders cannot be canceled once 24 hours have passed or after dispatch.
- Prepaid orders canceled within 24 hours or before dispatch will receive a full refund within 24-48 hours, which may take 3-4 business days to reflect in your account.
- Orders from users with a history of cancellations or bulk order cancellations may experience a delay of 3-6 months in refund processing or refusal of the transaction.
Please note: Gift cards, coupons, and discounts are non-cancelable.
Return Policy:
- Returns or replacements can be requested within 2 days of delivery if you receive an incorrect, damaged, or expired product.
- The product must be in its original condition with tags and packaging, and you will need a receipt or proof of purchase.
- The return will be processed after our quality inspection team reviews the product.
- Refunds for card or net banking payments will be credited within 7-8 business days, while cash-on-delivery refunds will be processed after obtaining necessary details.
Please note: Gift cards, coupons, and discounts are non-returnable.
Refunds and Replacements:
- Refunds or replacements are possible for damaged, wrong, or expired products. However, we do not accept returns for undamaged or incorrect products that were intentionally purchased.
- Replacements are subject to product availability; refunds will be processed if the requested product is out of stock.
- The refund process will commence once the product is collected and inspected.
Please note: Gift cards, coupons, and discounts are non-refundable.
2. Shipping Policy
We ensure that all orders are carefully packed and shipped as quickly as possible. The delivery time depends on your location and the shipping method chosen. Shipping times may vary for international orders, and delays are possible due to customs.
3. Privacy Policy
At Zefire, we take your privacy seriously. Your personal information, including name, address, email, and payment details, will be kept secure and used only for processing orders. We do not share your personal information with third parties except as required for delivery purposes or legal compliance.
4. Terms of Condition
By using our website and services, you agree to the following terms:
- You must be at least 18 years old to make purchases.
- All products on the website are subject to availability.
- Zefire reserves the right to cancel orders or refuse service to customers with a history of fraudulent activity or chargebacks.
For further inquiries or assistance, feel free to contact us at contactus@zefire.in or call 01149032307. Our office is located at A 40, FIEE Complex, Okhla Industrial Area Phase II, New Delhi, Delhi 110020.